About Us
Home » About Us » Careers » EMEA » PM203 - Head of Programs, Europe

PM203 - Head of Programs, Europe

Position located in: Apertio/Nokia Siemens Networks, Emersons Green, Bristol.
Position reporting to: Head of Solutions Competency, Europe & MEA

Overview:

The role will be responsible for delivering multiple Services Programmes and Projects to Nokia Siemens Networks customers in the following scenarios

  • Working with NSN Customer Teams on a global basis, the project team will be responsible for delivering First Office Application of new versions of the NSN One-NDS and One-AAA based products.
  • Support the regional NSN Customer and Consulting / System Integration teams in delivering complex projects with large degrees of customisation based on the One-NDS and One-AAA products.
  • Delivering new releases, upgrades and enhancements of the One-NDS, One-AAA and One-HLR products directly to existing Apertio customers in the EMEA region.

Key responsibilities:

  • Leading and Managing a team of Project Managers in both Bristol and Berlin.
  • Ensuring quality of projects delivered; promote best practice within the team.
  • Ensure the planning and control of multiple concurrent projects through the project life-cycle.
  • Monitoring performance of projects to maintain customer satisfaction. Using skills and experience to anticipate escalations from both Customer Teams and Customers, taking corrective actions to diffuse customer issues before they arise.
  • Managing escalations from Customer Teams and Customers.
  • Track the financial performance of delivery projects, taking corrective actions where necessary.
  • Take full ownership of the P&L of projects delivered directly to customers
  • Working with Centre of Competency and Consultant Team management to ensure sufficient skilled resource is available to meet projected demand for Projects within the EMEA region.
  • Working with Programme Office to understand he release schedule for new product releases and plan projects accordingly for FOA and upgrades on a global basis. Liaising with regional delivery teams to secure local delivery resource where appropriate.
  • Supporting the Pre-sales effort in defining scope and schedule deployment of legacy product to existing customers. Partaking in Bid Defence meetings and workshops with Customer Teams and Customers as appropriate.

Key skill sets:

  • Degree or vocational equivalent.
  • 15+ years in systems integration, IT services or software development.
  • Last 2-3 years as Programme Manager or Project Director managing multiple project managers and multiple projects with budgets in excess of $1M in software, services and hardware.
  • Earlier hands-on experience as a systems integration project manager.
  • Comfortable in a leadership position with the ability to successfully plan, co-ordinate, communicate and manage change.
  • Comfortable developing relations and communicating with all levels within organisation.
  • Rapid understanding of complex issues and the ability to communicate them
  • Tenacious, innovative, practical problem solver, methodical, well-organised and calm under pressure.
  • Telecommunications industry experience preferred.
  • Willingness to travel for short periods.
  • Pre-sales and bid response experience.

Benefits Package

  • Pay scale is competitive and consistent with roles and responsibility depending on skills and experience
  • NSN offers a competitive benefits package

Opportunities resulting from working with a growing company:

  • More responsibility
  • Learn new technologies
  • Being able to make difference to company and its customers
  • Travel

Please click here to go back to Careers or email your CV and covering letter to jobs@apertio.com informing us of the position you would like to apply for.